At Pioneer Online Media, customer satisfaction is our top priority. However, due to the nature of our digital services, our refund policy is subject to the terms below.

1. Service-Based Projects

Once a project has been initiated and resources have been allocated, refunds are not applicable.
Partial refunds may be considered only in cases where:

• The project has not yet started
• Both parties mutually agree to terminate the contract

2. Digital Products or Subscriptions

If you purchase a digital product, course, or subscription, refunds will only be issued for:

• Technical issues that cannot be resolved within 7 business days
• Duplicate or accidental payments

3. Cancellation Policy

Clients can request project cancellation before the final approval stage by contacting contact@pioneeronlinemedia.com

4. Processing Time

Approved refunds (if any) will be processed within 7–10 business days to the original payment method.

5. Contact Us

For refund or cancellation requests, email us at:
📧 contact@pioneeronlinemedia.com